At Marcha Ballerina, we’re only happy when we know you are completely satisfied with you purchase. That’s why we offer a full refund, within 30 days of receipt of your order.
The refund is applicable under the following conditions:
The item was purchased online through www.marchaballerina.com . We cannot accept items purchased through other channels.
The Item is not labeled final sale / clearance.
The item must be returned to us in its original condition and packaging. Unworn, unwashed with all labels intact.
To maintain the item in its original condition, we kindly ask you to refrain from removing the protective sticker at the bottom of the shoe sole.
Unfortunately we will not be able to refund money on items that do not meet the above requirements.
Products labeled “clearance” cannot be returned or exchanged.
MARCHA BALLERINA assumes no responsibility for shipping returned items and will not refund the cost of the return shipment, or additional fees paid for shipping when placing the order.
The refund will be credited as per the original payment form within 14 business days from the day the returned items are received at our warehouse.
Regrettably, we cannot refund any tax or duty you may have paid on returned items.
Should you wish to return an item, please contact [email protected] with your order number and the items you wish to return.
You will receive a ‘Return Authorization number’ (RA) and further instructions via email.
The returned items should be mailed to:
P.O BOX 39174
Tel Aviv, 6139101
Regretfully we are unable to offer exchanges, however you may return your order and get a refund as per above mentioned policy.
INCORRECT SHIPPING AND DAMAGED PRODUCTS
If you have received a damaged or defective item, or in the event of an error in the processing of your order, Marcha Ballerina will be happy to replace the product at our expense, or provide a full refund, including the cost of shipping.
Claims for damaged item, or a packaging error must be made to us in writing within 48 hours of delivery of the order. If an item has been damaged during shipping, please retain the damaged packaging to be returned along with the damaged goods.
In such cases please contact [email protected]
Due to the differences in screen resolution, actual colors may vary; this is not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are also not considered defective or a misrepresentation of an item.